At Cheap Cookware Store, we stand behind our kitchen essentials just like we stand behind your cooking adventures. If you’re not completely satisfied with your purchase of baking dishes, cookware sets, or any of our carefully curated kitchen products, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unwashed, with all tags and packaging intact). Some items may have different requirements or may not be eligible for return (see exceptions below).

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

  • Used cutting boards (for food safety reasons)
  • Opened food storage containers (for hygiene reasons)
  • Personalized or monogrammed items (such as engraved flatware)
  • Final sale items (clearly marked at purchase)

How to Return an Item

Follow these simple steps to return your kitchen gear:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 2 business days with return instructions
  3. Package Your Item – Securely pack the item in its original packaging
  4. Ship It Back – Send the package to our warehouse (return shipping address will be provided in your approval email)
  5. Get Refunded – Once we receive and inspect your return, we’ll process your refund

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Exchange Process

Want to exchange for a different size or color? Follow the same return process above, but indicate in your email that you’d like an exchange and specify the replacement item. We’ll process the exchange once we receive your original item.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable (except in cases of our error)
  • For payments made via PayPal, refunds may take an additional 2-3 days to appear in your account

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Cookware Store Team, I would like to request a return for the following item from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Number of Items] Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.] [If exchange desired:] I would like to exchange this for: [Product Name and Details] Please let me know the next steps for processing this return. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your baking sheets, cookware, or other items arrive damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

Our customer service team is as reliable as our cabinet organizers. Contact us at [email protected] with any questions about returns – we’re happy to help you get exactly what you need for your kitchen.